Dear valued customer of Bigair Gymsports, please carefully review the following Terms and Conditions:
I acknowledge and accept that Gymsports, Cheersports, and related activities carry inherent risks and the potential for injury. While Bigair will take all reasonable care, I understand that they are not liable for any injuries my child may sustain while in their care.
If my child becomes ill or is injured while I am not present, I authorize Bigair staff to seek medical attention at my expense if they deem it necessary, and to notify me as soon as possible.
I confirm that my child is in good health and does not have any medical, physical, or mental condition that could affect their safe participation in any approved activities at Bigair. If I have any doubts about this, or if my child does have a relevant condition, I understand that I must inform Bigair before enrolling them in any class.
I release Bigair Gymsports from any claims, losses, or expenses, including legal fees, arising from injuries, including those caused by my or my child’s failure to follow the rules, policies, or instructions provided by Bigair staff.
I understand that Bigair will keep our personal information confidential and will not use it without my permission.
I consent to Bigair using photographs, videos, or digital media that include my child to promote Gymsports and Cheersports. This media will only be used respectfully and with my permission.
Bigair Gyms class bookings and policies.
Payment for all gym bookings must be made at the time of booking. Bookings without full payment will not be processed or held. Please note that Bigair does not accept cheques as a form of payment. We accept cash, eftpos, and credit card payments only.
When you make a Bigair Gym booking, you are committing to a full-term enrolment or an advanced booking for a Holiday Programme session. This commitment is non-refundable, as agreed at the time of booking. A refund or credit may only be considered if a valid medical certificate is provided, showing the need to cancel the remainder of the term. If a certificate only covers a small portion of the term, it will not qualify for a refund or credit, as your child’s spot is held for the full term. Any approved refund or credit will be calculated from the date a medical certificate or proof of injury is received in writing to the Bigair Gym office.
Online enrolments are subject to the full-term fee, even if enrolment occurs after the first class of the term. No refunds or credits will be issued for late enrolments. To avoid missing classes, please complete enrolment before the term begins.
Refund requests must be submitted in writing via email to your local Bigair Gym office.
Class changes and transfers may be allowed at the discretion of Bigair Gym, depending on availability in the desired class. There is no fee for changing classes.
Transfers of enrolments, credits, or fees are only permitted with prior approval from Bigair. If a transfer is approved, it may only be made between immediate siblings within the same family account. Transfers to extended family members (such as cousins), friends, or other gym members is not offered.
If your child is enrolled in gym but is feeling shy or struggling to participate, please inform the gym office. Parents may consider cancelling the term enrolment in such cases, but it’s important to understand that some children need several terms to become familiar with the gym environment. Gymnastics helps build self-confidence, pride, achievement, resilience and self-esteem, and we encourage you to support your child through this period. Let our coaches know so we can help your child settle in. We’re dedicated to working together to ensure your child gains the full benefit of their experience and thrives through learning and progressing with their gym.
If your child misses a gym session or multiple sessions due to illness or personal reasons, makeup classes, refunds, or credits are not available. Bigair Gymsports allocates coaching resources for the full term based on enrolments. When you book, a spot is reserved for your child for the entire term, whether they attend or not.
If your child suffers an injury outside the gym or becomes seriously unwell and can’t continue for the rest of the term, notify the gym office immediately and provide a medical certificate. A refund or credit request will then be submitted to the directors for approval.
Backdated refunds or credits will not be provided for unattended classes where a booking error or duplicate enrolment is identified after the term has ended. If a duplicate or multiple booking is identified during the current term, clients must notify us in writing, and any applicable credit will be applied from the following week onwards for the remainder of the term only.
In the event that a refund is approved by Bigair Gym, the refund will be processed by bank transfer. For cancellations made before the start of term, a $30 cancellation fee applies. For cancellations during the term, all refunds incur a cancellation fee of $50, which will be deducted from the total amount, in addition to the pro-rata cost of any remaining classes for the term.
Refunds processed by Bigair Gym will not include any transaction fees incurred at the time of booking.
If a refund or credit is approved, the remaining weeks of the term will be calculated at a pro-rata rate to determine the refund or credit amount. Please note that Bigair Gym requires 48 hours notice to cancel a term booking, and the calculation will be based on the date of notification or when a medical certificate is received.
Bigair Gym does not accept backdated refund or credit requests if the office was not officially notified in writing at the time your child stopped attending. If you notify us with a medical certificate after missing classes without informing the office, no retroactive refund or credit will be granted.
Credits include a $20 cancellation fee. Credits saved in Bigair Gym’s booking system are valid for up to 12 months. After this time, any unused credits will expire and become invalid.
Late pick-ups will incur a fee of $10 per 10 minutes.
Bigair Gyms Holiday Programme bookings and policies.
Full payment must be made at the time of booking for the Holiday Programme. Bookings that are not paid in full will not be accepted.
If you book a full week (five consecutive full-day sessions within the same week), you are eligible for a 20% discount on your Holiday Programme booking. This discount is only available for bookings made directly through the Bigair Gym office. If you qualify, please contact the office to make your booking. Please do not book online, as online bookings are not eligible for discounts. Refunds or credits will not be issued to retroactively apply discounts after an online booking has been completed.
Bigair Gym allows changes to Holiday Programme bookings, including moving to alternative days, free of charge.
All Holiday Programme bookings must be made in advance. Same day bookings are only accepted if there is available space and the programme is not fully booked to capacity. Booking prior to the day is advised to ensure you do not miss out on booking, as booking numbers are limited.
A credit, refund or transfer of booking will only be issued if the cancellation is made by 9:00am on the day of the booking.
If a cancellation or change is made less than one week before the scheduled Holiday Programme session, Bigair Gym reserves the right to decide whether a credit will be granted. No refunds will be issued without a valid medical certificate. Non-attendance without notice does not qualify for a refund or credit.
If a child becomes unwell on the day of a booked session, the gym office must be notified by phone or email before 9:00am. At the client's request, a credit will be applied to the child’s Bigair profile. Bigair Gym will then determine, at its discretion, whether a refund will also be granted.
Children attending full-day or morning sessions may be dropped off any time after 8:15am but must remain in the waiting area until the gym floor opens at 8:30am. All children must be picked up before 5:30pm, as the gym closes at that time. Late pick-ups will incur a fee of $10 per 10 minutes.
If a refund request is approved by Bigair Gym, a $10 cancellation fee will be applied to each child’s booking. This fee covers administrative, and transaction costs incurred at the time of processing.
If a child needs to leave a Holiday Programme session early due to illness, injury, or behavioural concerns, please note that refunds or credits are not available in these situations.
Class Trials
Trial classes can be arranged through the gym office if there is space available in a class. However, please note that many Bigair Gym classes fill quickly, so trial opportunities may not always be available.
Trials are not scheduled during the first two weeks of the term. However, exceptions may be made for some preschool classes at the discretion of Bigair Gym, subject to available spaces. If you are interested in arranging a trial, please contact the office to discuss availability.
Booking a trial does not guarantee a spot in the class, as it only secures attendance for a single session. Because classes often fill up, we highly recommend enrolling for the full term to ensure your child secures a place and experiences the full benefits of participating in a term of gymnastics.
Discounts
Discounts can only be applied when bookings are made directly through the Bigair Gym office. If you are eligible for a discount, please call or email the office to process your booking. Online bookings are not eligible for discounted rates.
A 5% discount is available for families with three or more children enrolled in a term of Bigair Gym’s Recreational Gym classes. This discount does not apply to:
- Individuals attending three or more classes
- Across cousins within the same family
- Bigair Cheerleaders
- Other Bigair services.If you book a full week (five consecutive full-day sessions within the same week) in the Holiday Programme, you are eligible for a 20% discount. This discount is only available for direct bookings made through the Bigair Gym office. It does not apply to:
- Crashmat Kids classes
- Adult Classes
- Families booking three or more children into the Holiday Programme for a full week (as they already receive the 20% discount).Only one discount may be applied per booking or payment. Discounts cannot be combined.
Full Term Bookings & Pricing
This policy applies to Bigair Gym’s Recreational Gym classes.
Part-term registrations are charged according to Bigair Gym’s fee structure. You will be informed of the applicable fee at the time of booking.
Bigair Gym offers full-term bookings and strongly encourages consistent attendance each term to support your child’s skill development and progression. Irregular attendance—such as missing terms—can significantly impact progress, especially during periods of rapid growth, often leading to frustration as children must relearn previously acquired skills. Consistent re-enrolment is where children truly experience the greatest benefits. Part-term bookings are available for new members who join partway through a term.
If you are unable to attend classes due to personal reasons, such as travel plans, a full-term booking is still required because Bigair reserves your spot in the class for the entire term.
Even if you plan to miss a few weeks, booking for the full term is highly beneficial to maintain skill progression and ensure continuous learning around your schedule.
Class prices vary each term to reflect the number of weeks in the school term and any Bigair Gym closures during Public Holidays.
Late Gym Bookings
Bigair Gym is very popular, so we recommend booking early to avoid disappointment and to secure your preferred class.
It is important that children attend the first class of each term to receive an induction and review fundamental gym skills before the term progresses. Please ensure bookings are made before the term begins.
Late bookings requested after the term has started will only be accepted if there is available space in the class.
Once classes reach maximum capacity, no additional spots will be added \, as maintaining safety ratios is our top priority.
Public Holidays and Term Pricing
Term prices are adjusted accordingly, based on the number of weeks in the term, which may vary between 9, 10, or 11 weeks.
Pricing is also adjusted to account for Public Holidays that fall on scheduled class days. No charges apply for these Public Holidays.
As a result, prices may vary between terms depending on the number of weeks and the occurrence of Public Holidays.
Class prices are set by Bigair Gym and may be adjusted at any time at the gym’s discretion.
Bigair Gym Birthday Parties
Full Payment Required
Full payment is required at the time of booking to secure your birthday party booking.
Cancellation Policy
Cancellations made more than 4 weeks before the party date will incur a $50 cancellation fee.
Cancellations made within 4 weeks of the party date are non-refundable
Party Numbers & Pricing
The number of “children attending” includes:
- the birthday child; and
- all friends, siblings, or cousins aged 3 years and older who will be present and participating on the gym floor.
Final attendee numbers must be confirmed at least 1 week prior to the party date.
Party pricing is based on the total number of children invited:
- Up to 20 children - $350 (Bigair Tawa & Owhiro Bay) / $300 (Bigair Kapiti)
- 21-30 children - $400 (Bigair Tawa & Owhiro Bay) / $350 (Bigair Kapiti)
If the number of invited children moves your booking into a higher pricing bracket, the additional balance must be paid prior to the party date.
Example:
If your original booking was for up to 20 children and final numbers increase to 22 children, an additional $50 payment will be required to move the booking into the 21–30 children pricing bracket prior to the party date.
Please note:
- Booking fees are based on the number of children invited.
- Once payment has been made, no refunds or credits will be provided if fewer children attend on the day or if RSVP numbers decrease prior to the party date.
Children Aged 2 Years & Under
Children aged 2 years and under may only enter the gym floor when directly supervised by a parent or guardian.
Confirmation of Numbers
The Bigair Gym office will contact you approximately 1 week before the party date to confirm final attendee numbers.
Head Count on the Day
Party hosts will conduct a head count during the party to confirm attendee numbers. This information will then be reviewed by the office.
Additional Children Attending on the Day & Maximum Numbers
For health and safety reasons, additional children beyond the maximum number booked may not be permitted to participate on the day. It is therefore important that attendee numbers are confirmed accurately prior to the party date.
If additional children attend on the day and are permitted to participate beyond the number confirmed and paid for, an additional fee of $30 per child will apply. This payment must be made after the party, and the office will follow up regarding payment.
Date Transfers
- Date transfer requests made more than 1 month before the party date will not incur a transfer fee
- Date transfer requests made within 1 month of the party date will incur a $50 transfer fee
Bigair Cheersports
All members must read, accept, and sign the Bigair Gym Cheer Information Handbook provided at the time of booking or at the start of each new season.
Cheer is a team sport, and the commitment outlined in the Information Handbook covers a full year’s membership.
The handbook emphasizes the significant dedication required for a team to excel, highlighting the importance of individual training attendance, work ethic, and support for the team.
There are no refunds or credits for withdrawals or non-attendance in the Cheer program at Bigair Gym.
If a customer requests discontinuation, any outstanding payments and/or current and/or remaining monthly fees for the term must be paid in full within 7 working days from the date of notification to the Bigair Gym office.
In the case of discontinuation due to injury, a medical certificate is required with immediate notification to the Bigair Gym office, and Bigair Gym’s refund and credit policies apply.
If a Cheerleader who is also enrolled in a tumbling class (on a monthly automatic payment full-year enrolment) withdraws from the tumbling class before the end of the month, no refund will be offered.
If a Cheerleader discontinues cheer at any time during the year for non-medical reasons, a cancellation fee equivalent to 2 months of cheer & tumble training fees will be charged.
Private 1 to 1 Lessons
Payment
Full payment is required at the time of booking to secure your 1-on-1 coaching session.
Cancellations – More than 48 Hours Notice
- Cancellations made more than 48 hours before the scheduled session will receive a full credit toward a future private session.
- Please note: credits are non-refundable and can only be applied to future sessions.
Cancellations – Within 48 Hours
Cancellations made within 48 hours of the scheduled session are subject to the following conditions:
- Due to illness or injury: A $20 non-refundable fee will be deducted, and the remaining balance will be credited toward a future session.
- Due to personal reasons: The session is non-refundable and no credit will be issued.
Late Cancellations – Day of Booking
- Cancellations made within 2 hours of the scheduled lesson are not eligible for a credit or refund, regardless of the reason.
No Credit or Refund for Unforeseen Closures
In the event that Bigair Gym's facility is required to close unexpectedly due to circumstances beyond our control, including but not limited to severe weather, natural disasters, government-mandated lockdowns, or safety concerns, no credits, refunds, or make-up sessions will be offered. These measures are taken to ensure the safety of all participants and staff. We appreciate your understanding that such events are outside our control and do not constitute a failure to provide service.