Dear valued customer of Bigair Gymsports, please carefully review the following Terms and Conditions:

I acknowledge and accept the inherent risks and potential for injury involved in Gymsports and Cheersports and related activities. While Bigair will exercise due care, I understand that they will not be held liable for any injuries sustained by my child while under their care.
In the event of an accident or illness when I am not present, and if deemed necessary by Bigair staff, I authorize them to secure medical attention at my expense and promptly notify me.
I affirm that my child is in good medical and physical condition and does not have any injuries, diseases, or conditions, whether physical or mental, that would hinder their safe participation in any authorized or recognized activities at Bigair. If I have any doubts about this declaration or if my child does have such a condition, I understand that I must inform Bigair immediately before enrolling them in a class.
I release Bigair Gymsports from all claims, losses, and expenses, including legal costs, incurred at any time as a result of injury, including mine or my child's failure to comply with the rules, policies, guidelines, and reasonable instructions provided by Bigair staff.
I acknowledge that Bigair will hold our personal details confidentially and will not use this information without my authorization.
I consent to Bigair using photographs, digital images, or video media that may include my child for the purpose of promoting Gymsports and Cheersports. All media will be used tastefully and respectfully, but only with my authorization.

Bigair Gyms class bookings and policies.

Payment for all gym bookings must be made at the time of booking. Bookings without full payment will not be processed or held open. Please note that Bigair does not accept cheques as a form of payment. We accept cash, eftpos, and credit card payments only.
When you make a Bigair Gym booking, you are committing to a full term enrolment or an advanced booking for a Holiday Programme session. This commitment is non-refundable, as agreed upon at the time of booking. A refund or credit will only be considered if a medical certificate is provided, indicating the need to cancel the booking for the remainder of the term. However, if a medical certificate is provided for absence midway through a term but covers only a minimum number of weeks, it will not qualify for a refund or credit. This is because the position in that class will have been reserved for the continuation of the term.
Refund requests must be submitted in writing by email to your local gym office.
Changing between classes may be permitted at the discretion of Bigair Gym, subject to availability in the desired class. There is no charge for class transfers.
If your child is enrolled in gym but is feeling shy or having difficulty participating, please inform the gym office. In such cases, parents often immediately want to cancel the enrolment. However, it is important to note that children may take up to a term or longer to adjust to the gym environment as it is a new experience for them. Gymnastics can greatly enhance a child's self-confidence, pride, and self-esteem, so persisting through this adjustment period is worthwhile for their long-term benefit. Please inform Bigair Gym coaches of the situation so that we can support your child. Bigair Gym is committed to helping your child reap the benefits of gymnastics, so lets work together so that your child can reap the rewards.
If your child misses a session or multiple sessions due to illness or personal reasons, no makeup class, refund, or credit will be provided for the missed attendance. Bigair Gymsports contracts coaches for the full term based on the number of enrolments in each class. Therefore, when you book a term, a spot is reserved for your child for the entire term, whether they attend or not.
If your child sustains an injury outside of the gym or becomes significantly unwell, preventing them from continuing with their gym sessions for the remainder of the term, please notify the gym office immediately and provide a medical certificate. A refund or credit request will then be made to the directors for approval to remove your child from the remaining terms gym classes.
If a refund is approved by Bigair Gym, a $50 cancellation fee will be applied to the refund total, along with a deduction for classes taken.
Refunds processed by Bigair Gym will not include the refunding of any transaction fees incurred at the time of purchase.
If a refund or credit is approved by Bigair Gymsports and your child is withdrawn from the class, the refund will be processed by internet transfer. Credits include a $15 cancelation fee. Refunds include the cancelation fee of $50. The remaining weeks of the term will be calculated at a pro-rata rate to determine the refund or credit amount. Please note that Bigair Gym requires 48 hours notice for discontinuation of a term booking, and the pro-rata refund or credit rate will be calculated upon the notification date provided.
Bigair Gym will not accept any requests for refunds or credits that are backdated requests, if the office has not been officially notified in writing at the time the customer discontinued attending classes. Therefore, if the gym office is notified with a medical certificate at a later date, after the customer has already missed sessions without informing the office, no refund or credit will be accepted based on past attendance. Fees will not be credited or Refunded retroactively.
Credits saved in Bigair Gyms booking system have a duration of up to 1 year and expire after 12 months. During this period, all credits must be used before they expire and become invalid.

Bigair Gyms Holiday Programme bookings and policies.

Payment must be made in full at the time of booking for the Holiday Programme. Bookings without full payment will not be accepted.
If you book a full week, including five consecutive full-day sessions within one week, you are eligible for a 20% discount on your Holiday Programme booking at Bigair Gym. Discounts can only be applied when bookings are made directly through the Bigair Gym office. Please contact the office to make your booking if you qualify for the discount. Do not book online as discounts do not apply online.
Bigair Gym allows changes to Holiday Programme bookings to alternative days without any additional charges.
All Holiday Programme bookings must be made in advance. Same-day bookings will only be accepted if the Holiday Programme is not full and there is available space.
A credit or refund will only be issued if cancelation is made by 9am on the day of the booking.
In the event of a cancellation or change to a Holiday Programme session less than a week before the session date, Bigair Gym reserves the right to decide whether a credit will be offered for the booking. No refunds will be given without a medical certificate. Non-attendance is not eligible for a credit or refund.
If a child falls unwell on the day of a booked Holiday Programme session, the gym office must be notified by email or phone before 9am of non-attendance, and a credit will be entered on the childs Bigair profile by the gym office, at the clients request. Bigair Gym will then determine, at their discretion, whether a refund will be offered for the booking.
Children attending a full-day or morning session can be dropped off any time after 8.15am but must remain seated in the waiting area until the gym floor opens at 8.30am. Children must be picked up BEFORE 5.30pm as the gym closes at 5.30pm. Late pick-ups will incur a fee of $10 per 15 minutes.
If a refund request is approved by Bigair Gym, a $10 cancelation fee will be applied to each childs booking. This fee covers all expenses incurred by Bigair Gymsports at the time the payment was processed.

Class Trials

Trial classes can be arranged by the gym office if there is available space in a class. However, please note that many of Bigair Gym's classes become fully booked, and therefore trials may not always be possible.
Trials are not scheduled during the first two weeks of the term. However, Trials may be considered for some preschool classes at Bigair Gym's discretion subject to available spaces in classes. If you are interested in scheduling a trial, please contact the office to discuss availability.
Trials do not guarantee a spot in a class, as a single Trial only books a single class trial, and does not secure a spot in the class for the term. Classes do fill up fast, so although a trial is a good option, it is highly recommended that bookings are made for the full term so that children can experience a full term of gym to really discover what gym is all about, and to ensure they don’t miss out on securing a spot in the class.

Discounts

Discounts can only be applied when bookings are made directly through the Bigair Gym office. If you qualify for a discount, please call or email the gym office to process your booking. Online bookings do not apply discounted rates.
A 10% discount is available for families with three or more children attending a term of Bigair Gyms Recreational Gym classes. Please note that the discount does not apply to individuals taking three or more classes or to Bigair Cheerleaders, or to other Bigair services.
If you book a full week, including five consecutive full-day sessions within one week, you are eligible for a 20% discount on your Holiday Programme booking at Bigair Gym. Discounts can only be applied when bookings are made directly through the Bigair Gym office. Please contact the office to make your booking if you qualify for the discount. Discounts do not apply to Crashmat Kids or Adult Classes, or when three or more children are booking the Holiday Programme for a full week (as they already receive the full week 20% discount).
Only one discount can be applied to a booking or payment at a time.

Full Term Bookings & Pricing

This policy applies to Bigair Gyms Recreational Gym classes.
Part term registrations are charged according to Bigair Gyms own set fee structure. You will be informed at the time of booking what the fee will be.
Bigair Gym offers full term Bookings only. Part-term bookings are not accepted unless a client is a new member to Bigair Gym and joins part way through the term. If you cannot attend classes due to personal reasons, such as travel plans, a full term booking is still required due to Bigair reserving your spot in that class for the full term period. If you plan on missing a few weeks, then it is still significantly beneficial to book in for the full term to ensure that gained skills are not lost and learning can continue around your plans.
Class prices vary each term to reflect the number of weeks in each school term and the closure of Bigair Gym during Public Holidays.

Late Gym Bookings

Bigair Gym is well-known for its popularity, and we recommend making bookings early to avoid disappointment and missing out on your preferred class. It is important that children attend the first class of each term to receive the induction and a reminder of their fundamental gym skills before the term gets under way, so please ensure to book before the term begins.
Late bookings requested after the term has begun will only be accepted if there are available spaces in a class. Once classes reach their maximum capacity, no additional spots will be added for any reason, as safety ratios are our priority.

Public Holidays and Term Pricing

The price for each term is based on the number of weeks it comprises. Some terms may have 11 weeks, 10 weeks, or 9 weeks, and the prices are adjusted accordingly.
Term pricing is also adjusted for Public Holidays that fall on the scheduled class day. No charges are applied for these Public Holidays. As a result, prices may vary from term to term depending on the number of weeks in the term and the occurrence of Public Holidays.
The prices for classes are determined by Bigair Gym and are subject to adjustment at any time at the discretion of the gym.

Bigair Gym Birthday Parties

Full payment is required to book a birthday party at Bigair Gym.
Cancellation of a booked party outside the 2 week period will result in a $50 cancellation fee.
Cancellation of a booked party within 2 weeks of the party date will not be eligible for a refund.
The "children attending" count includes all children invited to the party, as well as any friends, siblings, or cousins aged 3 years and older who will be present and participating on the gym floor.
Children aged 2 years or younger can enter the gym floor only under the supervision of a parent.
The gym office will make contact a week prior to the party date to confirm overall booking numbers.
If extra children have been invited above the number prebooked, then an additional payment of $30 per extra child is required prior to the party date.
Additional children above the originally booked amount are not permitted to attend the party on the day.
At the time of booking, there is an option to pay extra for additional children to attend the party. However, please be advised that once the additional fee is paid, no refunds will be offered if fewer children show up on the day of the event or if the client updates their RSVP weeks prior to the party, confirming that a reduced number of attendees are expected.

Bigair Cheersports

All members must read, accept, and sign the Bigair Gym Cheer Information Handbook provided at the time of booking or at the start of each new season. Cheer is a team sport, and the commitment outlined in the Information Handbook is for a full years membership. It emphasizes the significant dedication required for a team to excel in this sport and emphasizes the importance of individual training attendance, work ethic and support for the team.
There are no refunds or credits for withdrawals or non-attendance in the Cheer program at Bigair Gym. If a customer requests discontinuation, any outstanding payments and/or the current and/or remaining monthly fees for the term must be paid in full within 7 working days from the date of notification to the Bigair Gym office. In case of discontinuation due to injury, a medical certificate is required with immediate notification to the Bigair Gym office, and Bigair Gyms refund and credit policies apply.
If a Cheerleader who is also enrolled in a tumbling class (on a monthly AP full-year enrolment) withdraws from the tumbling class before the end of the month, no refund will be offered.
In the event that a Cheerleader decides to discontinue cheer at any stage during the year for non-medical reasons, a cancellation fee equivalent to 2 months of training fees will be charged.

Private Lessons

Payment is required at the time of booking to secure the 1-1 private session.
Any cancellations requested prior to 24 hours of the booking date will receive a full credit to be used for a future private lesson and are non-refundable.
Cancellations requested within 24 hours of the booking date will receive a credit that includes a deducted cancellation fee of $20 for non-attendance due to illness, and a $35 deducted cancellation fee for all other personal reasons, and the fee is non-refundable.